Complimentary Services are 15 minutes in length and do not require an appointment to be made. Simply visit one of our M·A·C Freestanding stores, Farmers, Ballantynes or Smith + Caughey's and speak to a M·A·C Artist to see how we can assist you with our range of Complimentary Services Paid Services which are redeemable on products are available at selected locations, with bookings required to be confirmed by a M·A·C Artist. Appointments can be made by visiting or calling one of our Freestanding stores or a M·A·C Counter located at Farmers, Ballantynes or Smith + Caughey's stores.

All our Paid Services are redeemable on products, which means that the cost of the Service can be fully redeemed on product purchases on the day of your Service to the full amount of your Service.

If the total value of the redeemed products you have selected at the end of your booked appointment is less than the cost of the Service, the minimum amount required to be paid is the cost of the Service. A refund will not be completed for the difference between the total redeemed products and the cost of the Service.

If you are more than 15 minutes late for an appointment, the M·A·C Store or Counter may ask for the booked appointment to be rescheduled.

If your appointment is booked at a M·A·C Freestanding store, Farmers, Ballantynes or Smith + Caughey's counter, please call the Counter as soon as possible to modify or cancel the appointment.

This appointment can only be booked if you would like a new pair of M·A·C False Eyelashes purchased at the time of the appointment to be applied on your eyes.

Individual lash application requires more time to complete, as each individual lash is required to be applied on your eyes one-at-a-time. If you would like to have individual lashes applied, we recommend speaking to a M·A·C Artist to find out more about whether you should book in a Feature Focus Appointment to have your whole Eye makeup look completed or whether your look can be achieved with a pair of False Lashes applied.

These appointments include:

(1) Lash Fitting: at the appointment, your M·A·C Artist will expertly apply on your new pair of M·A·C False Eyelashes to your eyes, purchased at the time of the appointment.

(2) Feature Focus: partial makeup application is required to be completed for this, which means that you will need to arrive with makeup completed in all areas of your face excluding the area that the appointment has been booked in for.

We recommend attending these two appointments with a clean fresh face, as both of these appointments will require application of your base with skincare and foundation plus have your eyes and lips completed. If you have makeup on when you arrive at your appointment, your Artist will remove the makeup at beginning of your appointment, which may reduce the application time of new makeup on your face.

An ‘All Bases Covered’ appointment is makeup application to enhance your natural features. This service application can also include application of a new pair of M·A·C False Eyelashes.

A ‘Make Me Over’ appointment is suitable for full-glam looks and includes cut-crease eye looks, fancy dress, period makeup or cultural moments. This type of appointment is suitable for those wanting to achieve these types of looks, due to the amount of time and product application required to support the long wearing ability of your finish.

If you’re unsure which booked appointment is the best to achieve your desired look, please speak to a M·A·C Artist to find out more about which appointment is best suited for your needs.

When booking in a Lessons or Pro-to-Pro appointment, please speak to your M·A·C Artist to share the areas that you would like to learn, as your Artist will advise whether you should come with makeup already applied or have a fresh face.

We recommend speaking to a M·A·C Artist regarding your request to see if the Service type that you are looking for can be completed by the Artist.

This is a 1:1 personalised service available for Professional Makeup Artists or Makeup Students, whereby you will have the opportunity to be provided comprehensive information about M·A·C product education, kit building techniques, application coaching & product hacks to support your Artistry career. You can book these as often as you like to refine your skills with a key focus each session.

This Service type is only available at M·A·C Freestanding stores.

As we continue to prioritise the health and safety of our employees and customers, we have implemented operational changes and increased safety measures in-store. We are following all local guidelines and taking extra precautions.

Before arriving, we do ask that you let us know if you’re feeling unwell, as we can reschedule or cancel your appointment.