SHIPPING

DELIVERY OPTIONS & CHARGES

Orders are dispatched from Sydney, Australia on business days (Monday - Friday, excluding public holidays). To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next day for delivery.

While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during peak promotional periods. This includes, but is not limited to Gift With Purchase, AfterPay Day, Cyber Weekend, National Lipstick Day, Click Frenzy and Boxing Day. Please expect a delay of 5-8 business days during these times.

International Delivery
$10.00 or FREE with any $60+ order.

Estimated delivery times from warehouse dispatch, excluding flammable items (see further details below regarding flammable item shipping timeframes):

GIFT CARD DELIVERY

M·A·C offer digital Gift Cards for delivery.

Digital Gift Cards are sent via email and can take up to 4 hours to be delivered to your choice of email from the time the order is approved.

For Gift Card delivery queries, please contact our Gift Card customer service team on 0800 352 622.

CARBON NEUTRAL SHIPPING

M·A·C Cosmetics offsets carbon emissions from New Zealand shipping*.

*The Estée Lauder Companies Inc. is funding emission reduction projects to offset CO2e emissions, as a result of deliveries made from our M·A·C New Zealand fulfillment centre to our consumers’ delivery addresses.

DELIVERY RULES AND RESTRICTIONS

Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).

MAC Online ships all New Zealand orders from Sydney via Seko, NZ Couriers and NZ Post. Delivery lead times will be based on location. Delivery areas further away from Sydney, will result in longer lead times.

All orders require a signature upon delivery. If you are not there to sign for your order, a notice for collection card will be left with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, we will not be able to leave your order 'hidden' at the address. We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received.

Estee Lauder Online does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.

DELIVERY ADDRESS

To ensure that there are no mistakes with addresses and to check that our fulfillers have all the correct details, we use a system that verifies your address using your postcode.

We're sorry M.A.C Online only delivers online orders to New Zealand addresses.

IMPORT DUTIES

All prices on our site are displayed in New Zealand Dollars (NZD), and will be charged in New Zealand Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

SHIPPING RESTRICTIONS

Orders containing the following flammable items are shipped on Fridays only and may take up to 14 business days to be delivered.

• Brush Cleanser
• Fast Response Eye Cream
• In Extreme Dimension Waterproof
• Liquidlast Liner
• Retro Matte Liquid Lipcolour
• Retro Matte Liquid Lipcolour Metallics
• Lip Mix
• Gently Off Eye & Lip Makeup Remover
• Pigment – Gold, Rose Gold
• Extended Play Mascara
• Locked Kiss Ink 24Hr Lipcolour
• M·A·Cstack Legit Lift Lash Primer